Terms of Service
Last updated: 8 October 2026
1. The service
BuildRush is an introduction service. We connect homeowners who need urgent repairs with tradespeople who have subscribed to receive job alerts. BuildRush is not itself a tradesperson, contractor or party to any work carried out.
2. Fees
Customers post their first job free; after that a flat £4 fee applies to every job post, whatever the size of the job. Tradespeople pay a membership fee (annual, or monthly instalments) to receive job alerts, plus a per-job fee on every job they take, scaled to the job's fixed price (currently £8 under £50, £12 under £100, £15 under £250, £25 up to £500, and £50 at £500 or over). All prices are shown before you pay and are processed securely by Stripe.
3. Jobs and matching
Customers set their own fixed price and timeframe. We aim for urgent jobs to be matched within 48 hours, but we cannot guarantee that any particular tradesperson will accept a job or that work will be completed. Accepting a response and agreeing the work is entirely between the customer and the tradesperson.
4. Responsibilities
Tradespeople are responsible for holding any qualifications, insurance and certifications their trade legally requires, and for the quality and safety of their work. Customers are responsible for the accuracy of the details they post and for providing safe access to the property.
5. Cancellations and refunds
You may cancel a job before it is matched; the posting fee is not refundable once the job has been shown to tradespeople. Memberships can be cancelled at any time and remain active until the end of the paid period.
6. Liability
To the fullest extent permitted by UK law, BuildRush is not liable for the quality, safety or completion of any work, or for losses arising from it. Nothing in these terms limits liability that cannot legally be limited.
7. Contact
Questions about these terms? Email hello@thebuildrush.com or use our contact page.